1. Who we are
Hialeah FL Plumber ("we", "us") is a plumbing company serving Hialeah, FL 33166 and Miami-Dade County. We provide drain cleaning, water heater service, sewer line repair, leak repair, toilet and faucet repair, sump pumps and repiping. This policy covers hialeahflplumber.com and any request you send us through it, by phone or by text.
2. Information we collect
- Booking requests: your name, phone number, property address, ZIP code, email (optional), the service you need, how soon you need it, whether the property is a home or business, and any details you share about the job.
- Service information: details gathered during visits and repairs, such as photos of fixtures and pipes, repair plans, quotes, invoices and warranty records.
- Technical information: the page you submitted a form from, campaign tags (for example UTM codes or ad click IDs), your IP address, browser type and basic usage data.
We do not ask for payment card numbers, Social Security numbers or other sensitive financial information through this website.
3. How we use your information
- To contact you about your request and schedule an appointment.
- To look at the problem, prepare a price, and complete the work you approve.
- To keep job records for warranty questions and tax purposes.
- To send appointment confirmations and reminders.
- To handle warranty questions and follow-up service on work we performed.
- To see which pages and advertising bring in requests, so we can improve the website.
We do not sell your personal information, and we do not use it for anything unrelated to your plumbing service.
4. When we share it
We share only what is needed, only with:
- The licensed technician who performs your service.
- Government authorities, only when the law requires us to share records with them.
- Parties you authorize, such as a property manager, lender or insurance adjuster receiving a copy of a repair report you ask us to send.
- Service providers who help us run the business, such as phone, email, scheduling and website hosting providers, under confidentiality obligations.
- Authorities, if required by law.
5. Calls, texts and email
When you send a request, we will call, text or email you about that request only. Calls to our business line may be recorded for quality and training. Message and data rates may apply to texts. Reply STOP to any text, or tell us at any time, if you prefer a different way to be contacted. We do not send marketing texts without your separate consent.
6. Access to your property
If you give us access codes or keys so we can work on your property while you are away, we keep them only for the job and delete them when the job is finished.
7. Photos and job records
We may photograph fixtures, pipes and drains to document the findings and the work completed. These photos stay in your service file. We will only use photos of your property on our website or social media with your permission, and never with your address or anything that identifies you.
8. Cookies and analytics
The website uses a small amount of browser storage to remember how you arrived (for example from an ad) and may use analytics tools to measure visits. Embedded Google Maps and web fonts are loaded from third parties, which may set their own cookies under their own privacy policies. You can block or delete cookies in your browser settings.
9. How long we keep it
We keep booking requests for up to 24 months so we can follow up and answer questions. For completed jobs, we keep job records, photos and invoices for as long as needed for warranty questions and as required by tax law. We use reasonable safeguards to protect this information.
10. Your choices
You can ask us to see, correct or delete the personal information we hold about you, or to stop contacting you. We will respond within 30 days. We may need to keep certain records that the law requires, such as invoices. This website is meant for adults; we do not knowingly collect information from children under 13.
11. Contact us
Questions about this policy or your information? Contact Hialeah FL Plumber:
7040 NW 46th St
Hialeah, FL 33166
Phone: (305) 555-0164
Website: hialeahflplumber.com
We may update this policy from time to time. The date at the top of the page shows the latest version. See also our Terms & Conditions.